I normally do not see this kind of service at Chicken Express..
If I could give less than one star I would. This was a very good location when they opened. I used to love going. It was always clean and the staff was always helpful and friendly. I've been disappointed over the last year. The place has really gone downhill. The drive thru menu board is all jacked up. You can't hardly read it and good luck with hearing the speaker. Then go in the store to order and it smells terrible like dirty mop water all the time. Once my husband, my daughter and myself went in and my daughter went to the restroom. She came out and told the person behind the counter that the floors were very wet and she almost fell, he's like "yeah I haven't had time to get in there I've been busy" the entire place including drive through was empty and there were at least 5 employees that I seen in there. Last night was the kicker and what made it the final time I EVER eat at this location. The person taking our order looked like she'd rather have been jabbing hot pokers into her eyeballs than to be dealing with a customer. My total order was $55.00. I get home and the pickles are swimming in grease. I know fried food is greasy but this was like they poured extra fryer grease on top like salt. The corn nuggets were undercooked in some areas. The French fries were terrible squishy and full of grease. The chicken smelled like some moldy cat food. We tried to eat it but now the next day all of us are sick to our stomachs. It's like the staff has all but given up on life in general they take no pride in their work. The building owner isn't much better the place is in such disrepair. The outside of the building has splotches of paint that doesn't match at all, it looks like someone tried to cover up some bad spots and didn't know how to match paint colors. Like I said earlier the menu board is falling apart and you can't read anything. So why would staff care if ownership does not. It's a place where hope comes to die. Sad.
Pulled up to the drive-in window and before I could even order, they
Thankfully, McDonalds is nearby, and I purchased my food from there..
Best iced tea an Daily Specials. They offer group sized chicken basket discounts. I love the poppers, fried pickles and okra sides.
Food was good, the store setting and cleanliness was poor
I guess everyone has a bad day.....
told me it would be 11 minutes before they had any chicken...
Gravy was like water and fries were uncooked and chicken was old and tough. Very disappointed amd the manager didn't seem to care
Chicken Express is a US Restaurant based in Kaufman, Texas. Chicken Express is located at 2223 S Washington St, Kaufman, TX 75142, USA.
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